Complaint Handling

Our aim is to provide the best possible service at all times. However, we do appreciate that there are occasions when we could have handled a situation differently. If as a result of our actions you are unhappy, we encourage you to tell us about your experience so that we can resolve the matter for you and improve our service for others. If for any reason you are not satisfied with any aspect of our service, you can inform us in the following ways:

By telephone:
01442 430 999

By email:

In writing:
WM Investigation Ltd
4 Amberside House
Wood Lane
Hemel Hempstead

We aim to solve your concern immediately and you will be contacted within 48 hours to acknowledge receipt of your complaint. If necessary, a thorough investigation will be conducted; at the conclusion of which you will be informed in writing of the findings of the investigation, any action taken to remedy the situation and the eventual outcome.

These findings will be submitted to you as soon as practicable. If the matter has not been resolved within 28 days, an interim report will be sent to you.

If you are not satisfied with our final response you may escalate your complaint to the Financial Ombudsman Service. Details of your rights for referral will be provided with our final response letter. This is a free and independent service for resolving disputes between customers and financial businesses.

For further advice you can contact the Financial Ombudsman Service on 0300 123 9 123

Authorised and Regulated by the Financial Conduct Authority (Licence number 546383)