Customer Satisfaction Survey
WM Investigation Customer Satisfaction Survey results – March 2017
We asked over 1200 clients for their views on our investigation services with the following responses..
Were you satisfied with your last experience of WM Investigation?
- 90% of WM clients were extremely satisfied with 10% mainly satisfied.
How helpful were the tracing and investigation representatives at WM Investigation?
- 90% thought WM were extremely helpful and 10% thought WM were very helpful.
How responsive is WM Investigation?
- 80% thought extremely responsive and 20% very responsive.
Compared to competitors how would you rate WM Investigation’s quality of service?
- 80% thought much better and 20% somewhat better.
How professional is WM Investigation?
- 80% considered WM to be extremely professional with 20% saying very professional.
How well do the tracing and investigation representatives at WM Investigation solve your problems?
- 90% thought extremely well and 10% very well.
Overall, are you satisfied with your experience of WM Investigation?
- 90% were extremely satisfied and 10% very satisfied.