Customer Satisfaction Survey

WM Investigation Customer Satisfaction Survey results – March 2017

We asked over 1200 clients for their views on our investigation services with the following responses..

Were you satisfied with your last experience of WM Investigation?

  • 90% of WM clients were extremely satisfied with 10% mainly satisfied.

 

How helpful were the tracing and investigation representatives at WM Investigation?

  • 90% thought WM were extremely helpful and 10% thought WM were very helpful.

 

How responsive is WM Investigation?

  • 80% thought extremely responsive and 20% very responsive.

 

Compared to competitors how would you rate WM Investigation’s quality of service?

  • 80% thought much better and 20% somewhat better.

 

How professional is WM Investigation?

  • 80% considered WM to be extremely professional with 20% saying very professional.

 

How well do the tracing and investigation representatives at WM Investigation solve your problems?

  • 90% thought extremely well and 10% very well.

 

Overall, are you satisfied with your experience of WM Investigation?

  • 90% were extremely satisfied and 10% very satisfied.

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