Satisfactory Quality Complaints
New changes to MOT rules on DPF Filters
In December 2013, the Roads Minister, Robert Goodwill announced changes to the MOT test effective from February 2014 in respect of Diesel Particulate Filters (DPF) fitted to vehicles. Essentially, the new rules state that if the vehicle was fitted with a DPF filter when new, it will need one to be fitted in order to pass an MOT. Until now, the lack of a DPF filter was not in itself a failure, only the likely effect on emissions that would fail the vehicle. Certainly DPF filter complaints are common amongst the issues we see for our motor lender clients, and the new rules make clear what was previously a grey area.
Our compliant and customer outcome focussed Satisfactory Quality Complaints resolution service resolves 96% of cases positively without referral to the FOS. If you would like to enjoy the increased benefits this can give, or just to find out more please contact us as below any time we will be happy to just have a chat, or meet up to discuss your needs.